WBSRocks: Business Growth with Enterprise Software and Digital Transformation
WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The show also offers an independent analysis of technology trends, various enterprise software vendors and solutions, and their mergers and acquisitions. Subscribe today to stay on top of digital transformation trends!
WBSRocks: Business Growth with Enterprise Software and Digital Transformation
WBSP372: Grow Your Business by Learning the Best Practices of RMA, a Live Interview w/ a Panel of Experts
What comes to mind when you think of RMA? Well, for me, I always feel that I have a fundamental right to return any product as I so please. However, if you think about the people and businesses that have to enable processes such as store credit, refund, sending the shipping labels, and getting the merchandise repaired, you might no longer feel like returning a product. Each of these processes could be so involved that it might require its own ERP systems for each area. Also, RMA processes could have an impact on your profitability. And most issues with RMA can be traced back to engineering or production. So what are the best practices of RMA processes?
In today's episode, we invited a panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise to discuss RMA best practices. We discussed the nuances and best practices of RMA processes and how they might vary in different industries. Finally, we discussed the overlap and boundaries of RMA processes across systems and functions.
For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.