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If you are exploring an ERP initiative, order-to-cash processes are likely to receive the most attention as they have a lasting impact on customer experience, cash conversion cycle, and profitability. The O2C process might get completed within an ERP. Or, it might extend to multiple systems handing off the process at each step. If you have a simplified business where there is always a 1:1 mapping between your orders, shipments, invoices, etc., then your problems might not be as complicated. But most businesses have a significant need for splitting and merging of various orders, batch picking, and consolidated invoicing. A streamlined O2C process could make or break your ERP implementation and your companies' abilities to scale. So what are the best practices for effective order-to-cash processes, and how to streamline to get the desired results?

In today's episode, we invited a panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise to discuss order-to-cash business processes and best practices. We covered many grounds, including the scope and branches that extend from order-to-cash processes. Finally, we discussed the process and architectural issues because of the process spanning multiple systems and when the documents may have a different life cycle with significant merging, consolidation, and splitting involved.

For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.