What comes to mind when you think of RMA? Well, for me, I always feel that I have a fundamental right to return any product as I so please. However, if you think about the people and businesses that have to enable processes such as store credit, refund, sending the shipping labels, and getting the merchandise repaired, you might no longer feel like returning a product. Each of these processes could be so involved that it might require its own ERP systems for each area. Also, RMA processes could have an impact on your profitability. And most issues with RMA can be traced back to engineering or production. So what are the best practices of RMA processes?
In today's episode, we invited a panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise to discuss RMA best practices. We discussed the nuances and best practices of RMA processes and how they might vary in different industries. Finally, we discussed the overlap and boundaries of RMA processes across systems and functions.
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